Internship – Receptionist in a metropolitan hotel, Madrid

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Details and availability of the internship offer


Information about the company that’s offering the internship:

The company that offers this placement is a hotel group with establishments in various parts of Spain, such as the Balearic Islands or Madrid. Those hotels are renovated, and their personnel is used to training international interns.

Hotels belonging to this group offer placements in marketing, front office, food & beverage, kitchen, HR, and also hotel management. All of them according to a special training model, and accompanied by a tutor, usually the head of the department.

The internships in hotels in the Balearic Islands, such as Menorca, goes from April to the end of October each year during the sun and beach season.

All hotels have a work schedule of 5 days a week, 8 hours a day. Of course the schedule starts at a different time depending on the department.

All hotels on the islands offer free accommodation, meals and a monthly salary. The rooms can be inside or outside the hotel, in apartments nearby, and always shared by two or three interns.

The hotel in Madrid, since it’s in an urban setting, offers meals and remuneration, but not the accommodations, as it is quite easy to find a shared flat in the capital with other students.


Internship tasks:

This reception internship in Spain will take place in a hotel resort locatedin Madrid, under the supervision of the head of the area. The main tasks, all customer service related, are:

  • offering information about the hotel and its services
  • customer service at check-in and check-out
  • giving information and selling excursions
  • general administrative work at the reception including operating of the phone switchboard
  • communicating in various languages
  • general administrative assistance at the department

Requirements for the applicant:

Studies

Tourism, Languages, Communication, International Relations

Required languages
Spanish – B2
English – B2
Desired experience
Valued experience in customer service or tourims in general
IT skills
MS Office, Internet
Other requirements
Valued knowledge of other languages such as French or German

Important information

Location
MadridSpain
Benefits

€ 500 / month

Foods

Working hours

Monday to Sunday (5 days a week; 2 days off a week)

Rotating shifts 8 hours a day



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